One of the downsides of living in the country and being away from urban amenities, is the limited choice of shops we have. When we tire of the available ones within our area, we have to drive at least an hour from where we live, just to be able to try something different, whether it’s eating in a restaurant or clothes shopping and that is why I order most of our things online.
About a week ago, I ordered a few clothes for T, myself and my husband from this Japanese brand I’ve been meaning to try, especially since my family back home have only good things to say about this particular brand (which will remain un-named in this post, because I’m nice 😉 They only have a few shops around here in the UK unlike other foreign brands and every time I visit London I always forget to visit.
I was excited to receive the items right away so ordered next-day delivery, especially since I wanted T to wear the outfit when we went to the Bath Children’s Literary Festival as mentioned on my previous posts. It didn’t arrive that day or the next. When I tracked it online, it was logged as “attempted delivery”, which I found really hard to believe because I was home the whole time.
On Monday, it was then showing as “delivered”. Odd. I circled the house, and also went outside our little gate, just to double check that they didn’t leave it there, but it was nowhere to be found. Prior to this, I’ve messaged them about “paying extra for a no-show next day delivery” to which they promised a refund. I tried looking for a contact number on their website. Found none – but came across a phone number of their London shop. After about two hours of trying on and off, they finally answered the phone and promised to look into it and would phone me back.
And they did, but only to say that they did receive my email and will reply back. A bit peeved I inquired about my order. The poor man on the other end couldn’t give me an answer, but told me to wait for the email. To be fair, later that day I received the following:
Dear Mrs. B.
Thank you for your email.
We are sorry that you are still not in receipt of your parcel.
We understand that although it is stated that your parcel has been delivered to the below address you are still not in receipt of this. We have escalated this with our courier to look into further with the driver in question and will be in contact once we receive an update.
In the meantime, we would strongly advise you to check with your close neighbours (as parcels may be left in deemed safe locations or with neighbours as part of our courier’s policy), should this not be the case, please do not hesitate to contact us and we will escalate this further.
My reply was:
We live in a private road and there’s only three houses that share this. I can assure you that if the order was somehow delivered to one of the houses in our street, our neighbours would’ve brought the parcel to us by now, especially if they left it with the lovely farmer and his wife, down our road who likes to have little chats whenever they pass by in their quad bikes.
Unless of course, my order was accidentally delivered to Theo, the bull who lives in the field next to our house, then I’m afraid he might have had it for dinner, because somehow I doubt the jumper I chose for my husband would fit him. Does that mean I won’t get a refund?
And so the saga continues…
As I type this, the crazy old woman who lives in my head is sniggering. “You do realise you’re coming across as some bored superficial house-wife who has nothing better to do but moan about her lost purchases she ordered online?” Hush, you silly old witch! Keep taking the tablets … And yep and you know what? I don’t care. I wouldn’t want to waste money now, would you?
If you find yourself driving in our corner of England, don’t be surprised if you see a bull wearing a lovely blue jumper. Yes, I know. It’s way too small for him. But don’t say anything please, it might hurt his feelings.